Privacy Policy

​Effective Date: 27 July 2025

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At The Body Lounge, we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What Personal Information We Collect

We may collect the following personal information from you:

• Name

• Email address

• Phone number

• Date of birth

• Emergency contact details

• Booking and appointment information

• Medical history or treatment suitability (for selected services)

• Payment details (via our secure payment providers)

 

2. How We Collect Personal Information

We collect your information when you:

• Make a booking through our website or booking system (Wix)

• Fill out an online consultation or consent form

• Contact us via phone, email, or social media

• Participate in promotions, offers, or giveaways

• Attend a treatment session

 

3. Why We Collect Your Information

We collect and use your information to:

• Confirm and manage appointments

• Provide safe and customised treatments

• Communicate updates, reminders, or promotional offers

• Maintain treatment records and comply with legal obligations

• Improve our services and customer experience

 

4. How We Store and Protect Your Information

Your personal information is stored securely in our booking system and only accessible by authorised staff. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.

 

5. Sharing of Personal Information

We do not sell or rent your personal information. We may share your data with:

• Payment processors (e.g. Stripe) for secure transactions

• Service providers (e.g. booking platforms) for operational purposes

• Legal or regulatory authorities where required by law

 

6. Your Rights

You have the right to:

• Access the personal information we hold about you

• Correct any incorrect or outdated information

• Withdraw consent at any time

• Request deletion of your information, where appropriate

To exercise your rights, please contact us using the details below.

 

7. Cookies and Website Data

Our website may use cookies to improve user experience and track website performance. You can manage or disable cookies in your browser settings.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

9. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact:

The Body Lounge
Email: hello@thebodylounge.com.au
Website: www.thebosylounge.com.au